Please review our refund and cancellation policy carefully before making any payments through our platform. By using our paid services, you agree to the terms outlined below.
OnlineIndia.org ("we", "us", "our", "the Platform") operates a public listing website featuring information on colleges, schools, universities, and other educational institutions. Institutions, advertisers, and registered users may purchase paid services from us, including but not limited to featured listings, premium profiles, advertising banners, promotional campaigns, and lead generation packages. This Refund & Cancellation Policy explains the terms under which payments made for such services may be cancelled, refunded, or adjusted.
By making a payment on our Platform, you acknowledge that you have read, understood, and agreed to the terms set out in this policy. If you do not agree with any part of this policy, please do not proceed with the payment.
As a general rule, all payments made towards listing services, advertisements, promotional packages, featured placements, lead generation services, profile upgrades, or any other digital/online services offered on this Platform are non-refundable once the relevant service has been activated, published, or delivered, either in part or in full. This is because our services involve immediate allocation of digital resources, editorial effort, and platform visibility that cannot be "returned" once provided.
We encourage all institutions and advertisers to carefully review the details, inclusions, duration, and pricing of any package before making a payment. Screenshots, sample previews, or demo listings may be requested from our support team prior to purchase wherever feasible.
Paid listing plans for colleges, schools, coaching institutes, and other educational bodies typically include enhanced visibility, additional information fields, gallery uploads, contact details display, and placement in relevant category or location-based pages. Once a paid listing has been published live on the Platform:
Banner advertisements, homepage features, sponsored placements, social media promotions, and similar marketing packages are billed based on duration, impressions, or a fixed campaign period, as agreed at the time of purchase. Once an advertising campaign has commenced (i.e., the creative has gone live on the Platform or associated channels), the amount paid for that campaign is non-refundable, regardless of the actual traffic, enquiries, or results generated.
If a campaign has not yet started and the advertiser wishes to cancel, a request must be submitted in writing as described in Section 6 below. Cancellations made before the campaign go-live date may be considered for a refund or credit at our sole discretion, subject to deduction of any processing, design, or administrative costs already incurred.
Some institutions may subscribe to paid lead generation or enquiry-forwarding services, where student/parent enquiries collected through our Platform are shared with the subscribing institution. Once leads have started being generated, shared, or made accessible to the institution (even if only partially), the corresponding payment becomes non-refundable. We do not guarantee a minimum number of leads, conversions, admissions, or enquiry quality, and the absence of a desired outcome does not, by itself, constitute grounds for a refund.
If you wish to cancel a service before it has been activated or before it goes live on the Platform, you must submit a cancellation request in writing through our official contact channels (email or the contact form available on the website), clearly mentioning:
Cancellation requests received after a service has been activated, published, or delivered will generally not be eligible for a refund, except as may otherwise be stated in this policy or required by applicable law.
In the rare event that a payment is deducted more than once for the same order, or a payment is deducted but the corresponding service is not activated due to a technical glitch on our Platform or payment gateway, users may contact our support team with the following details for verification:
Our team will investigate such cases and, upon confirmation of a genuine duplicate or erroneous charge, will initiate the refund process as described in Section 8.
Where a refund is approved (whether due to a duplicate/erroneous payment, a pre-activation cancellation accepted at our discretion, or any other circumstance covered under this policy), the approved amount will be credited back to the original payment method (such as the same bank account, card, UPI ID, or wallet used for the transaction) within 7–14 business days from the date of approval. Actual credit timelines may vary depending on the policies of the respective bank or payment gateway and are beyond our control.
Refunds, where applicable, will only be processed via the original payment method and not in cash, cheque, or any alternate mode, unless otherwise agreed in writing.
Without limiting the generality of the above, the following are explicitly non-refundable:
Every refund or cancellation request is reviewed individually based on the circumstances of the case, supporting evidence provided, and the terms agreed at the time of purchase. The Company reserves the right to approve, partially approve, or reject any refund or cancellation request at its sole discretion. Our decision on any such request shall be final and binding.
Submitting a refund request does not automatically pause, suspend, or stop an active listing, advertisement, or service until a decision has been communicated to you in writing.
We may update or revise this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable laws. Any changes will be posted on this page with an updated effective date. Continued use of our paid services after such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
For any questions regarding refunds, cancellations, billing, or this policy, or to submit a refund/cancellation request, please reach out to our support team through the official contact details listed on our Contact Us page. Please include your order/transaction details so we can assist you promptly.
